Terms and Conditions
Standard business terms
§ 1 Basic provisions
(1) The following business terms are applicable to all the contracts, which you conclude with us as a supplier (VETtherm) via the www.vettherm.de website. Unless otherwise agreed upon, the inclusion, if necessary, of your own conditions is ruled out.
(2) A ‘consumer’ in the sense of the following regulations is every natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.
§ 2 Conclusion of the contract
(1) The subject-matter of the contract is the selling of products.
(2) Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
(3) The purchase agreement takes place via the online shopping cart system as follows:
The products intended for purchase are moved to the "shopping cart". You can select the shopping cart using the appropriate buttons on the navigation bar and make changes there at any time.
After calling up the “Checkout” page and entering the required personal data and payment and shipping conditions, all order information is then displayed again on the order summary page.
If you used an instant payment system (e.g. PayPal) to receive payments, you will either be guided to our online shop on the order summary page or forwarded to the web page of the instant payment provider.
If you are forwarded to the instant payment system, choose and enter your details as appropriate. You will then be returned to the order summary page in our online shop.
Before the order is sent, you can re-check all the data, change it (which can also be done via the internet browser’s ‘back’ function) or cancel the purchase transaction.
(4) The execution of the order and the sending of all the details necessitated by the conclusion of the contract take place via e-mail, in a partially-automated manner. Consequently, you have to ensure that the e-mail address that you have deposited with us is the correct one, and that the receipt of the respective e-mails is guaranteed. In particular, you have to ensure that the respective e-mails are not blocked by a SPAM filter.
§ 3 Revocation
You have the right to revoke this contract within fourteen days without specifying any reasons.
The revocation period is fourteen days with effect from the day, you or somebody you entitled to, take possession of the goods you ordered.
In order to exercise your revocation right, you must inform us (VETtherm, Inh. Vera Vetter, Bismarckstr. 25, 64668 Rimbach, telephone number: 0049 - 6253 – 8077170, fax number: 06253-80771718; Email: bestellung@vettherm.de) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.
You bear the direct costs for returning the products.
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
Criteria for exclusion or expiry
The revocation right expires prematurely in case of contracts
• for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
• for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
§ 4 Liability
Delivered products must be promptly inspected for defects. Goods with
defects must be reported to us immediately. However,
noticeable defects must be reported at least within 14 days after delivery.
If the goods are defective or are damaged within the time granted, we
will repair it or send a replacement within an appropriate period determined
by us. In the case of delivery recourse (§§ 478, 479 German Civil
Code), it remains with the requirements from § 439 para.1 of the
German Civil Code.
Warranties are void when the damage and/or defect is caused by the delivered articles being inappropriately handle (e.g. incorrectly or stored too long) or is not being used
for what it is intended.
The right to a warranty is subject to a period of 24 months after
delivery.
Please contact us if you find any material or manufacturing defects, i.e. also transport damages.
The current state of the respective technology makes it impossible to guarantee that data transmission operations that use the internet will take place in an error-free manner characterised by permanent availability. In this respect, we cannot vouch for the constant and uninterrupted availability of the website and the service offered on the website.
§ 5 Prices and Delivery
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order.
Taxes may vary delivering to Switzerland and other NON-EU countries.
Delivery is free to one German address on orders over € 40,00.
Orders € 39,00 and under to one German address cost € 4,90.
For delivery outside Germany additional postage charges will apply:
Within EU: € 8,07
Non-EU: Shipping rates may vary. They will be displayed before completing your order.
We reserve the right not to deliver orders if we believe that the address is not secure, for example to a communal postal address or a PO Box.
In case of delay we will of course inform you.
More than one item products may be shipped in separate parcels from different locations and carriers and therefore may arrive at different times but delivery will only be charged once.
We do not support multiple delivery addresses per order.
§ 6 Delivery
All orders will be processed on an estimated 2-3 working days service. Working days are Monday – Friday only we do not process orders at weekends or on Bank Holidays.
Orders outside Germany will be dispatched on an estimated 7 day working days service. Delivery days exclude weekends and Bank Holidays.
Delivery within EU is free of duty.
With deliveries to NON-EU countries extra duty, tax or special fees may incur. They are assumed by the customer.
§ 7 Retention of title
The delivered goods remain our property until complete payment has been made.
§ 8 Payment, Due Date, Delay
Payment can be managed via Paypal or in advanced. VETtherm reserves the right to exlude certain payment methods in individual cases. Paying in cash or via cheque is not possible. We exlude the liability in case of loss.
Payment in advance: You will receive our bank details with the confirmation of order.
§ 9 Private Policy
Please check out our detailed private policy.
§ 10 Webshop Operator
VETtherm
Inh. Vera Vetter
Bismarckstrasse 25
64668 Rimbach
Germany
UST-ID: DE 292 592 807
§ 6 Choice of law
(1) You and we agree that German law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the German courts.
(2) The provisions of the UN Convention on Contracts for the International Sale of Goods are explicitly inapplicable.